{"id":30281,"date":"2024-12-17T10:26:37","date_gmt":"2024-12-17T18:26:37","guid":{"rendered":"https:\/\/www.egain.com\/?p=30281"},"modified":"2024-12-17T11:16:22","modified_gmt":"2024-12-17T19:16:22","slug":"hot-off-the-press-egain-is-tops-yet-again-in-our-space-in-gartners-critical-capabilities-report-for-the-customer-engagement-center-2025","status":"publish","type":"post","link":"https:\/\/www.egain.com\/blog\/hot-off-the-press-egain-is-tops-yet-again-in-our-space-in-gartners-critical-capabilities-report-for-the-customer-engagement-center-2025\/","title":{"rendered":"Hot off the press: eGain is tops yet again in our space in Gartner\u2019s critical capabilities report for the customer engagement center 2025!"},"content":{"rendered":"

Gartner just published the much-awaited Critical Capabilities Report for the Customer Engagement Center for 2025<\/a> (client subscription required.) Though not a surprise, we were ranked again at the very top in each one of the critical capabilities for our market space\u2014knowledge management, digital engagement, automation of engagements, and composability! This recognition comes hot at the heels of the new MQ report for customer engagement, where we were rated as only one of two visionaries!<\/p>\n

Gartner Critical Capabilities Reports offer deep insights into vendor offerings. Per Gartner, \u201cCritical Capabilities Reports offer comparative product and service research based on rigorous analysis and are backed by highly structured methodologies.\u201d<\/p>\n

Here are our scintillating scores:<\/p>\n

Knowledge management: 4.8\/5.0
\nDigital engagement: 4.7\/5.0
\nAutomation of engagements: 4.5\/5.0
\nComposability: 4.2\/5.0<\/p>\n

Are you looking to pick the best AI knowledge platform for 2025 and beyond? Gartner has already done the heavy lifting for you! Talk to us now<\/a> to learn about our easy acquisition and adoption models:<\/p>\n

eGain SafeSwitch<\/strong>\u2122: Stuck with legacy KM? SafeSwitch is a unique escape plan. Learn more!<\/a><\/p>\n

eGain Innovation in 30 Days<\/strong>\u2122: Guided innovation pilot for our solution. No-cost, easy, risk-free. Learn more<\/a>!<\/p>\n","protected":false},"excerpt":{"rendered":"

Gartner just published the much-awaited Critical Capabilities Report for the Customer Engagement Center for 2025 (client subscription required.) Though not a surprise, we were ranked again at the very top in each one of the critical capabilities for our market space\u2014knowledge management, digital engagement, automation of engagements, and composability! This recognition comes hot at the…<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[652,524,682],"tags":[],"class_list":["post-30281","post","type-post","status-publish","format-standard","hentry","category-customer-engagement","category-digital-engagement","category-knowledge-management","entry"],"acf":[],"yoast_head":"\nHot off the press: eGain is tops yet again in our space in Gartner\u2019s critical capabilities report for the customer engagement center 2025! - eGain<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.egain.com\/blog\/hot-off-the-press-egain-is-tops-yet-again-in-our-space-in-gartners-critical-capabilities-report-for-the-customer-engagement-center-2025\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hot off the press: eGain is tops yet again in our space in Gartner\u2019s critical capabilities report for the customer engagement center 2025! - eGain\" \/>\n<meta property=\"og:description\" content=\"Gartner just published the much-awaited Critical Capabilities Report for the Customer Engagement Center for 2025 (client subscription required.) 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